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Help Desk

Customized Solutions

IT HELP DESK

GTM's 24x7 US-based Remote Help Desk Support enables our customers to provide high quality and immediate Desktop Support to their employees. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues

HELP DESK SUPPORT

  • E-mail Applications and Browsers
  • Microsoft and Apple Desktop Operating Systems
  • Hardware and Network Troubleshooting
  • Desktop Performance Problems
  • User Administration
  • Thin Clients and Virtual Desktop Infrastructure (VDI)
  • Printer Installation and Support of Mobile Phones and Tablets
  • Microsoft Office and Documented Third Party Applications
  • Virus and Malware Infections

SERVICES INCLUDE

  • Immediate Response and Resolution to End Users (Chat, Phone or email)
  • Hardware, Software and Network Troubleshooting
  • Desktop performance Problem resolution
  • User Administrations
  • Antivirus and Malware Management
  • Patch Updates
  • Driver Installations/Network Mapping and more!

 

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